Returns and Refunds Policy

Park Royal Beers is a trading name of H R Drinks (Wholesale) Ltd, a company registered in England and Wales (company number 10931705), registered office Unit 14 Thornham Grove, Stratford, London E15 1DN.

Damaged, faulty or incorrect items

Please check your delivery when it arrives. If anything is damaged, faulty, missing or not what you ordered, tell us within 48 hours of delivery by calling 020 8963 0085 or emailing sales@parkroyalbeers.co.uk, with your order number and photos where possible. We will collect the item and replace it or give you a full refund, including any delivery charge.

Faulty beer

If a keg is faulty (for example, it is flat, off or will not dispense due to a keg fault), please do not dispose of it. Contact us so we can arrange collection and inspection. Where the fault is confirmed, we will replace the keg or refund you.

Changing your mind

If you are buying as a consumer, you may cancel an order for unopened, undamaged goods within 14 days of delivery. Tell us within that period, and we will collect the goods or you may return them to us. We will refund the price of the goods within 14 days of receiving them back. A collection charge may apply, which we will confirm before collection. Opened or tapped kegs, and goods that have been stored in a way that affects their condition, cannot be returned unless they are faulty.

If you are buying for a business (for example a pub, bar, restaurant or event company), orders cannot be cancelled once dispatched, except for damaged, faulty or incorrect goods as above.

Cancelling before dispatch

You can cancel an order at no cost before it leaves our depot. Please call us as soon as possible.

Refunds

Refunds are made to the original payment method. Please allow up to 10 working days for the refund to appear, depending on your bank.

Your statutory rights are not affected.

Contact us

Phone: 020 8963 0085 or 07976 989 111
Email: sales@parkroyalbeers.co.uk
Address: Unit 14 Thornham Grove, Stratford, London E15 1DN